Shipping Information – Defiant Kicks

Thank you for your interest in Defiant Kicks. This page details our shipping policies, procedures, and important information for our customers.

Shipping Destinations & Methods
We currently ship to a select list of countries. To see if we deliver to your location, please check the available countries listed during the checkout process. We utilize various reliable carriers and offer multiple shipping options, including standard and express services where available. The specific methods and estimated delivery windows for your region will be displayed before you complete your purchase.

Shipping Costs
Shipping costs are calculated based on your delivery address, the total weight of your order, and the selected shipping method. The exact cost will be transparently shown in your shopping cart and at checkout before you finalize payment. We occasionally offer free or discounted shipping promotions; terms and conditions for such promotions will be clearly stated at the time of the offer.

Order Tracking
Once your order is shipped, you will receive an automated email containing your tracking number(s) and a link to monitor your shipment’s progress. You can also log into your account on defiantkicks.com to view the status of your order and tracking information. Please allow 24-48 hours for the tracking information to become active on the carrier’s website after you receive the notification.

Delivery Times
Estimated delivery times vary significantly depending on your location and the shipping service chosen. These timeframes are provided by our carriers and are estimates, not guarantees. They begin from the moment the carrier receives the package, not from the order date. Factors such as customs clearance (for international orders), weather, and carrier volume can impact final delivery dates. We appreciate your patience and understanding.

International Orders: Customs & Import Taxes
For orders shipped outside of our domestic shipping zone, please be aware that you are the importer of record. Any customs duties, import taxes, VAT, or brokerage fees imposed by the destination country are the sole responsibility of the recipient. Defiant Kicks has no control over these charges and cannot predict their amount. We declare the full value of the merchandise on all international shipments as required by law. Refused shipments due to customs fees will be returned to us, and a refund for the merchandise (minus original and return shipping costs) will be issued only after the package is received back in our warehouse. For more information, please contact your local customs office.

Shipping Address Accuracy
It is the customer’s responsibility to provide a complete and accurate shipping address at checkout, including apartment/suite numbers and a correct postal code. We are not liable for packages lost, delayed, or misdelivered due to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an address error, we will contact you. Reshipment will incur additional shipping charges.

Multiple Shipments
If your order contains items with different availability statuses (e.g., in-stock and pre-order), they may be shipped in separate packages. You will not be charged extra shipping fees for multiple shipments. You will receive separate tracking information for each parcel.

Unsuccessful Delivery & Lost Packages
Carriers typically make one or more delivery attempts. If no one is available, they will leave a notice with instructions. It is the recipient’s responsibility to follow up with the carrier to arrange pickup or redelivery. If a tracking number shows “delivered” but you have not received the package, please first check with neighbors or your building’s management. Then, contact the local carrier office directly with your tracking number for a more precise delivery location. If a package is truly lost in transit (no tracking updates for an extended period beyond the estimated delivery window), please contact our customer service team. We will open a investigation with the carrier, which can take several business days. We are not liable for packages after they are marked as delivered by the carrier.

Order Changes & Cancellations
If you need to modify or cancel your order, please contact our customer service team immediately via the contact form on defiantkicks.com. We can only accommodate such requests if the order has not yet entered the packing/shipping phase. Once an order is prepared for shipment, we are unable to make changes or cancellations.

Damaged Shipments
Inspect your package upon delivery. If the outer box appears severely damaged, you may note this upon receipt with the delivery driver. If the contents are damaged, please contact our customer service team within 48 hours of delivery with your order number and clear photographs of the damaged product and packaging. We will guide you through the next steps for a replacement or refund.

For any other shipping-related questions not covered here, please contact us via the customer service portal on our website.